Customer Service Specialist (8594)
- Direct Hire
- Location
- St. Louis, United States
Customer Service Specialist
Position Overview: Our client is seeking a detail-oriented, tech-savvy Customer Service Specialist to support customers and internal teams while ensuring a seamless client experience. This individual will manage customer inquiries, assist with onboarding and account support, and help identify opportunities to improve customer satisfaction and retention.
Responsibilities
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Serve as a primary point of contact for customers, providing timely and professional support
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Respond to inquiries and resolve account, technical, and platform-related questions
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Support new customer onboarding, account setup, updates, and training resources
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Manage scheduled check-ins, surveys, and follow-up communications to ensure customer satisfaction
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Monitor account activity and identify trends or potential issues that may impact the customer experience
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Maintain accurate customer and account information
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Collaborate with internal teams to improve customer engagement and retention
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Provide clear, accurate solutions while delivering a high level of customer service
Qualifications
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Bachelor’s degree required
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Previous experience in customer service, digital support, or a related role
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Strong technical troubleshooting and problem-solving skills
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Proficiency with CRM systems and digital platforms
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Excellent written and verbal communication skills
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Strong organizational skills and attention to detail
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Ability to manage multiple priorities and meet deadlines in a fast-paced environment