Customer Service Research Rep (8444)

Contract To Hire
Missouri, United States

Customer Service Research Rep

Position Overview: This is not a typical customer service role. We are seeking a high-energy investigator who treats every account setup as a mission-critical project. You will manage complex variables such as pricing structures, software-driven instrument configurations, and technical specifications—requiring both technical aptitude and exceptional attention to detail. The ideal candidate can seamlessly pivot between deep technical analysis and urgent customer needs without missing a beat.
 
Key Responsibilities
Technical Onboarding & Research
  • Conduct in-depth research for new and existing customer account setups
  • Ensure all technical specifications are accurate and properly configured
Financial Precision
  • Manage and audit pricing concessions
  • Maintain strict billing accuracy—small errors have big impacts
System Integration (CRM & ERP)
  • Maintain data integrity across CRM and ERP systems
  • Ensure alignment between customer-facing requests and backend configurations
Workflow Agility
  • Transition quickly between technical audits and customer inquiries
  • Thrive in a fast-paced, high-demand environment
Information Retention
  • Track detailed account nuances and configurations with strong memory recall
     
Qualifications
  • 5 years of experience in a technical customer service, research, or account management role
  • Strong proficiency with ERP and CRM systems; ability to quickly learn and navigate complex product databases
  • Proactive, solution-oriented mindset with a strong “get-it-done” approach
  • Exceptional attention to detail with the ability to identify errors and inconsistencies
  • Ability to manage high-volume workloads and effectively multitask in a fast-paced environment
  • Proven reliability with a strong sense of ownership and follow-through
  • Strong analytical and problem-solving skills with a research-driven mindset

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