Account Executive (8352)
- Direct Hire
- Location
- St. Louis, Missouri, United States
Account Executive
Position Overview: The Account Executive is responsible for managing and strengthening client relationships to drive satisfaction, retention, and business growth. This role requires a proactive and strategic approach to account management, collaborating with internal teams to ensure operational excellence, deliver high-quality service, and identify opportunities for account expansion.
Key Responsibilities:
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Build and maintain strong, long-term client relationships to ensure satisfaction and loyalty.
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Manage contract renewals and identify opportunities for upselling and cross-selling.
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Accurately process orders and maintain detailed, up-to-date records within CRM systems.
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Provide customer training, support, and engagement strategies to promote program success.
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Represent the organization at client meetings, conferences, and industry events.
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Analyze customer data to uncover trends, insights, and growth opportunities.
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Negotiate and secure multi-year agreements with clients.
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Deliver product presentations and strategic sales proposals tailored to client needs.
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Collaborate with internal teams to identify and implement process improvements that enhance the customer experience.
Qualifications:
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Bachelor’s degree required.
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Minimum of one year of experience in account management or customer service.
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Strong organizational, communication, and problem-solving skills.
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Proficiency with CRM systems and data analysis tools.
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Ability to manage multiple priorities and maintain a high level of professionalism in client interactions.